Privacy Policy

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Privacy Policy

Lindum Garden and Forestry

Last updated: 16th September 2025

At Lindum Garden and Forestry, we are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Lindum Garden and Forestry
Owner: Clayton Goddard
Contact: info@lindumgardenandforestry.co.uk

2. What Information We Collect

We may collect and store the following personal information:

• Your name
• Address
• Telephone number
• Email address
• Service history (details of repairs, parts supplied, invoices, and communications)

3. How We Use Your Information

We use your personal data only for:

• Providing mower repair and maintenance services
• Contacting you about bookings, quotes, or service updates
• Sending invoices, receipts, and payment reminders
• Keeping service records for warranty and safety purposes
• Complying with legal and tax obligations

We do not sell, rent, or trade your information with any third parties.

4. Legal Basis for Processing

We process your data under the following legal grounds:

• Contract: to provide the services you request.
• Legal obligation: to maintain records for tax and accounting.
• Consent: if you specifically agree to be contacted for promotional offers (optional).

5. How We Store Your Data

• Customer records are stored securely [digitally/in locked files – specify your system].
• Access is restricted to authorised staff only.
• Data is retained for 6 years to meet legal and accounting requirements, then securely deleted.

6. Sharing Your Data

We may share your data only when necessary, for example:

• With accountants, for tax and record-keeping purposes
• With suppliers, if ordering parts directly for you
• When legally required (e.g., HMRC, law enforcement)

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data (where legally possible)
• Object to how your data is used
• Withdraw consent (where processing is based on consent)

To exercise any of these rights, contact us at info@lindumgardenandforestry.co.uk

8. Complaints

If you are unhappy with how we handle your data, please contact us directly.
You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk | 0303 123 1113

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on request or on our website (if applicable).